Privacy policy & Terms and Conditions Website

Privacy policy
1. Who are we?

1.1. CBS Group as the Data Controller

With this privacy statement (hereinafter referred to as the “Privacy Statement”), we would like to inform you about why and how your personal data is collected and processed by CBS, which consists of all CBS entities (hereinafter referred to as “we” or “CBS”). Your personal data is collected and stored centrally within CBS Beton NV.

The Belgian units of CBS do not consider each other as third parties and process all your personal data in accordance with this Privacy Statement.

Our contact details can be found in section 10 of this Privacy Statement.

We are responsible for the processing of the personal data that we request and use. As the data controller, we take measures to ensure that you:

• remain informed about our processing of your personal data and your rights;
• retain control over the personal data we process;
• can exercise your rights regarding your personal data. Further information about your rights can be found in section 9 of this Privacy Statement.

1.2. Data Protection Officer

We have also appointed a Data Protection Officer. This is an expert in personal data protection who provides an additional guarantee for the proper processing of your personal data by us.

You can contact the Data Protection Officer through the channels specified in section 10 of this Privacy Statement.

2. What data do we collect about you?

2.1. Personal Data

By “personal data,” we mean any information relating to an identifiable living person. This may include data concerning you and/or your representatives, your staff, your freelancers, and/or your directors (hereinafter collectively referred to as “you” or “your”).

If we receive personal data about your representatives, your staff, your freelancers, and/or your directors, you must inform them about the existence and content of this Privacy Statement, including our obligations, their rights, and how they can exercise those rights. We specifically collect:

• from our existing customers: identification and contact details (name, first name, gender, email address, telephone number, etc.), indicated areas of interest, and certain financial data (bank account number, etc.);

• from prospects: identification and contact details (name, first name, gender, email address, telephone number, etc.), indicated areas of interest, etc. This data is necessary and will be used for the purposes stated in section 3 of this Privacy Statement.

Our websites also use “cookies.” These are small pieces of information stored by the browser on your computer that allow us to retain certain information about the users of our website (e.g., preferred language, duration of your visit to the page, etc.). They help to tailor the website to your needs, preferences, and ease of use.

A. What are cookies?

We use cookies when you open our emails and/or when you visit our websites. Cookies are pieces of information stored on your own computer or mobile device and are typically used to optimize the user experience of websites and applications. There are various types of cookies categorized by origin, function, and lifespan. For a comprehensive overview, you can visit websites like www.allaboutcookies.org. CBS uses cookies to:

• improve the use and functionalities of its websites;
• analyze how users utilize our websites and applications and create statistics.

B. What types of cookies do we use?

• Necessary cookies: These cookies enable browsing on our websites and the use of their functions (e.g., privacy settings).
• Functional cookies: This type of cookie enables the proper functioning of our websites.

We do not collect or process any personal data from minors or so-called sensitive data, namely:

• personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership;
• genetic or biometric data (e.g., facial and fingerprint data);
• data concerning health;
• data concerning sex life or sexual orientation. If such sensitive data is provided to us, we will not use it and will delete it.

3.Why do we need your data?


3.3. Because it is necessary for the functioning of the company
This purpose is based on what is known as “legitimate interest.” In fact, we have a number of legitimate interests that form the basis for processing personal data.

This is done only after an assessment that in each case the balance between our legitimate interests and the possible impact on your privacy is not disrupted.

If you have objections to this processing, you can exercise your right to object as mentioned in section 9.3 of this Privacy Statement.

Personal data is processed in various situations:

• Personal data may serve as evidence (archive);
• Personal data may be used to document your participation and/or attendance at our events;
• Personal data may be used to provide the information you have requested;
• Personal data may be used to establish, exercise, defend, and secure the rights of CBS or possibly of persons it represents, for
  example, in the event of a legal dispute;
• Personal data may be used for the management, risk management, and control of our organization, for managing risks, for risk
  management functions and inspections, for complaint management, and for internal and external audits;
• The personal data held by the Belgian units of CBS may be summarized and used for central or efficient customer management as
  well as for creating more detailed customer or prospect profiles in order to communicate with you more effectively;
• Personal data may be used to support and simplify the acquisition, use, and termination of services by the customer, for example,
  to avoid you having to fill out information you have already provided again or to prevent you from having to go through a complete
  identification process again if you wish to become a customer of another unit of CBS. For example, identification data may be
  shared with the units of CBS to facilitate identification within these other units.

4 What is the legal basis for processing your personal data?

4.1. General
Your personal data may only be lawfully used and processed by us if one of the following conditions is met:

• The use of your personal data is necessary to fulfill a contract you have entered into with us or to take the necessary steps at your
  request to facilitate the conclusion of a contract. The purposes of processing mentioned in section 3.1 of this Privacy Statement are
  based on this foundation.

• We have your explicit and voluntary consent to use your personal data for a specific purpose. For example, we will ask for your
  consent to contact you for marketing purposes, as mentioned in section 3.2 of this Privacy Statement, if you do not yet have a
  customer relationship with us.

• The use of your personal data is necessary to safeguard our legitimate interests, provided that these interests and rights outweigh
  your interests and rights. We base the processing necessary for the functioning of our business on our legitimate interest, as
  mentioned in section 3.3 of this Privacy Statement, and to communicate with our existing customers for marketing purposes, as
  mentioned in section 3.2 of this Privacy Statement.

• We may be legally obliged to process certain data, particularly to disclose it to the relevant authorities.

5 With whom do we share your personal data?

• Only our employees and independent partners who actually need to access your data to fulfill their tasks have access to your data.
  These individuals act under our supervision and responsibility.
• We also engage external service providers who carry out specific processing on our behalf to offer you our products and services, such
  as IT services (including legal, financial, accounting, and other similar services). Since these third parties have access to personal data in
  the context of the services requested by us, we have taken technical, organizational, and contractual measures to ensure that your
  personal data is only processed and used for the purposes mentioned in section 3 of this Privacy Statement.
• Credit institutions, collection agencies, and legal service providers, as well as our partners with whom we collaborate for a specific
  action (e.g., in cooperation with partner networks). In any case, CBS takes measures to ensure the confidentiality of your personal data
  and protect it from unauthorized disclosure.
• CBS will not make your personal data publicly accessible.
• Your personal data may only be shared with regulatory authorities, tax authorities, and investigative authorities if we are legally
  obligated to do so.

6 Where are the data stored and processed?

Your data will not be transferred outside the EU, and in any case, we ensure that the legal minimum requirements and security standards are always met. If we plan for your data to be stored and processed outside the EU, we will expressly inform you and ensure that the same level of protection as within the EU is applied.

Except in these cases, your personal data will never be disclosed or made accessible to third parties and will be used solely for our own purposes. Other companies cannot use your data, for example, to send you advertisements.

7 How long do we store your personal data?

We only store your data as long as necessary for the purposes for which it is used, as mentioned in section 3 of this Privacy Statement (e.g., to fulfill a contract, to send requested information, etc.). Any exceptions or clarifications to this principle are explicitly listed under the various purposes mentioned in section 3 of this Privacy Statement.

The necessity of data retention may vary depending on the type of data and the purpose of processing, which can lead to different retention periods.

We consider the following criteria to determine retention periods:

• How long is the personal data required to provide the requested services?
• Have we established and communicated a specific retention period?
• Have we obtained your consent for an extended retention period?
• Do we have a legal, contractual, or similar obligation to retain the data?

Once your data is no longer needed and there are no legal retention obligations, no legitimate interests, or contractual obligations, we will permanently delete it or, if that is not possible, anonymize it in our systems.

However, your personal data will be stored and used as long as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

8 How do we secure your personal data?

We are committed to protecting your personal data and your privacy. Our employees are trained in handling confidential information. For each project involving the processing of personal data, we first conduct a security and privacy assessment that prioritizes your interests. We collaborate with experts specializing in the security of our network, infrastructure, and information systems. Additionally, we use various technical measures to protect your personal data against unauthorized access, misuse, as well as loss or theft, such as password protection, disk encryption software, firewalls, antivirus programs, and access controls for our employees.

In the event of a data breach that negatively impacts your personal data, you will be personally informed as a customer in accordance with the provisions of the data protection law.

The number of employees in our company who have access to your personal data is limited, and they are carefully selected. Access to your personal data is granted only to the extent that this information is necessary for the proper fulfillment of their tasks.

9 What rights do you have?

9.1. Right to access, rectification, erasure, data portability, and objection

9.1.1. Right to access your personal data
You have the right to access your personal data that we process at any time. In this context, we will provide you with a copy of this personal data free of charge.

9.1.2. Right to rectify your personal data
You have the right to have inaccurate, incomplete, inappropriate, or outdated personal data corrected or deleted at any time.

9.1.3. Right to withdraw your consent
If the processing is based on your explicit consent, you have the right to withdraw that consent at any time.

Please note that withdrawing your consent for certain processing of your personal data may result in you no longer receiving information or being unable to benefit from certain activities or services we offer.

9.1.4. Right to object to certain processing
For processing activities based on legitimate interest, as mentioned in section 3.3, you have the right to object to this processing.

9.1.5. Right to erasure of your personal data
You have the right to request the deletion of your personal data. You may ask us to stop using your personal data if you no longer wish to have a relationship with CBS.

However, we may retain personal data that is necessary for evidentiary purposes. This right to erasure also allows you to ask us at any time to cease processing your personal data that is based on your consent or our legitimate interest. However, due to our legitimate interests, we may continue to process your personal data after weighing your interests against ours, unless you choose to terminate your relationship with us.

9.1.6. Right to data portability
You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, so you can keep it for personal (or future) purposes, or have that personal data transmitted directly to another controller, where technically feasible for us.

However, data protection law provides for certain restrictions on this right, so it does not apply to all data.

9.1.7. Right to restrict certain processing
You may request that we restrict the processing of your personal data in one of the following cases:

• If you contest the accuracy of the personal data, you may request a restriction on processing for a period that allows us to verify the accuracy of the personal data.
• If the processing is unlawful and you oppose the deletion of the personal data and instead request a restriction on its use.
• If we no longer need your personal data for the purposes mentioned in section 3, but you still need it to establish, exercise, or defend a legal claim.
• If you have lodged an objection against a processing activity, this will be suspended until we determine whether CBS’s legitimate reasons outweigh your own.

If you have received the right to restrict processing, we will no longer process the relevant personal data, except to store it.

9.2. Right to object to direct marketing
As mentioned in section 3.2 of this Privacy Statement, we use your personal data to send you commercial information, advertising, or personalized offers (via direct marketing or email newsletters). You have the right to object to this processing if you no longer wish to receive such communications by using the designated options in each email you receive from us. In this case, we will no longer process your data for direct marketing purposes. Your request will be processed as quickly as possible.

Once you have exercised your right to object, you may, if you wish, authorize direct marketing activities again through the same channels.

Please note that exercising your right to object does not prevent us from contacting you for other reasons, including for contractual fulfillment, in accordance with this Privacy Statement.

9.3. How can you exercise your rights?
To exercise the above rights, you can send a written request in the following ways:

By email: info@cbs-beton.com
By post to the following address: CBS, Attn: Data Protection Officer, Hooiemeersstraat 8, 8710 Wielsbeke
Please clearly indicate when exercising your rights which right you wish to invoke and against which processing you wish to object or which consent you wish to withdraw. Be as specific as possible when exercising your rights.

10 How can you ask questions or file complaints?

If you have questions or complaints about our processing of your personal data, about exercising your rights, or about this Privacy Statement, you can contact us through the following channels:

By email: info@cbs-beton.com
By post to the following address: CBS, Attn: Data Protection Officer, Hooiemeersstraat 8, 8710 Wielsbeke
By phone: +32 56 61 75 39

If you are not satisfied with our response, or if you have comments regarding the exercise of your rights or believe that our processing of your personal data does not comply with legal requirements, you can file a complaint with the Belgian Data Protection Authority, formerly known as the Privacy Commission. All information can be found at https://www.privacycommission.be.

11 Changes to this Privacy Statement

This Privacy Statement may be amended or supplemented as we deem necessary.

If significant changes are made to this Privacy Statement, the date of the policy update will be changed, and we will also inform you and provide you with a copy of the updated policy.

We also recommend that you regularly consult this Privacy Statement to stay informed about how we process and protect your personal data.

Terms and Conditions Website

These Terms and Conditions, along with any other documents referred to herein, describe the terms of use under which you may use this website, www.cbs-beton.com. Please read these Terms and Conditions carefully and ensure that you understand them. You must agree to comply with these Terms and Conditions upon your first use of the CBS Beton website. If you do not agree to these Terms and Conditions, you must immediately cease using our website.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions, unless the context requires otherwise, have the following meanings:

‘Content’
includes all text, images, audio, video, scripts, code, software, databases, and any other form of information that may be stored on a computer appearing on or forming part of CBS Beton, Hooiemeersstraat 8, 8710 Wielsbeke.

2. Access to Our Website

Access to our website is free. It is your responsibility to make all necessary arrangements to access our website.

Access to our website is provided ‘as is’ and ‘as available.’ We may change, suspend, or discontinue our website (or any part of it) at any time and without notice. We are not liable in any way if our website (or any part of it) is unavailable at any time and for any period.

3. Intellectual Property Rights

All content on our website and the copyrights and other intellectual property rights in that content belong to or are licensed by us, unless expressly stated otherwise. All content is protected by applicable Belgian and international laws and treaties regarding intellectual property.

You may not reproduce any content from our website:

Copy, distribute, sell, rent, sublicense, store, or otherwise reuse, unless you have obtained our express written permission.

You may:

Visit, view, and use our website in a web browser (including any web browser capabilities embedded in other types of software or apps). Download our website (or any part of it) for caching.
Print one copy or more of pages from our website. Download extracts of pages from our website. Save pages from our website for later and/or offline viewing. Our status as the owner and author of the content on our website (or of identified licensors, as applicable) must always be acknowledged.

You may not use any content stored or downloaded from our website for commercial purposes without first obtaining a license from our website (or our licensors, as applicable). This does not prohibit normal access and viewing of our site for general informational purposes, applicable to both business users and consumers.

Links to Our Website

You may link to our website on the condition that:

• You do so in a fair and legal manner.
• You do not do so in a way that suggests any form of association, endorsement, or approval on our part where none exists.
• You do not use any logo or trademark from our website without our express written permission.
• You do not do so in a way that is likely to damage our reputation or to take unfair advantage of our reputation. Framing or embedding our site on other websites is not allowed without our express written permission. Contact us at the info address for more information.
• You may not place a link to our website from any other site whose main content includes material that:
  • Is sexually explicit.
  • Is obscene, intentionally offensive, hateful, or otherwise inflammatory.
  • Promotes violence.
  • Promotes any form of illegal activity or supports.
  • Discriminates against, or is in any way defamatory to, any person, group, or class of persons based on, but not limited to, race, gender, religion, nationality, disability, sexual orientation, or age
  • Intends to threaten, harass, annoy, disturb, upset, or embarrass another individual or can do so in any other way.
  • Is guaranteed to deceive another individual, or can do so in any other way.
  • Is intended to infringe (or threatens to infringe) on the privacy rights of another individual.
  • Falsely represents itself as another person or otherwise misrepresents the identity or affiliation of a particular person in a way that is guaranteed to deceive (obvious parodies are not included in this definition provided they do not fall under any of the other provisions of this subclause 5.4).
  • Implies any form of association with us where none exists.
  • Infringes on the intellectual property rights (including, but not limited to, copyright, trademarks, and database rights) of any other party or helps to violate these rights.
  • Is made in violation of any legal obligation to a third party, including, but not limited to, contractual obligations and duties of trust.

Content restrictions in subclause 5.4 do not apply to content submitted by other users to our website, provided that the primary purpose of the site is in accordance with the provisions. For example, it is not prohibited to post links on general social networking sites solely because another user may post such content. However, it is prohibited to post links on websites that focus on submitting such user content, or that encourage it.

Our website may contain links to other websites. Unless expressly stated, these websites are not under our control. We are not responsible or liable for the content of third-party websites. Mentioning a link to another website is for information purposes only and in no case implies that we endorse the website or the individuals responsible for that website.

4. Disclaimers

Our website does not contain advice that you may rely on. This advice is provided solely as general information.

To the extent permitted by law, we do not declare or warrant that our website will meet your requirements, that it will not infringe on the rights of third parties, or that it is compatible with all software and hardware, or that it will be secure.

We make every reasonable effort to ensure that our website is complete, accurate, and up-to-date. However, we do not declare or warrant (explicitly or implicitly) that the content is complete, accurate, or up-to-date.

5. Our Liability

To the extent permitted by law, we cannot be held liable by any user for damages, whether foreseeable or not, under contract, tort (including negligence), for breaches of statutory duties, or otherwise, arising out of or related to the use of (or inability to use) our website or the use of or reliance on the information on our website.

To the extent permitted by law, we exclude all representations and warranties (whether express or implied) that may apply to our site or content on our site.

If you are a business user, we accept no liability for loss of profits, revenue, contracts, opportunities, income, or reputation; loss of anticipated savings, business interruptions, or any indirect or consequential damages.

We make every reasonable effort to ensure that our website is free from viruses and other malware. We are not liable for damages or losses resulting from a virus or other malware, a distributed denial of service attack, or other harmful materials or events that may affect your hardware, software, data, or other materials due to your use of our website (including downloading content from it) or any other site referred to on our site.

We do not take or accept responsibility or liability arising from an interruption or unavailability of our site caused by external causes including, but not limited to, equipment defects from our ISP, the host, the communication network, natural disasters, war, or legal restrictions and censorship.

Nothing in these General Terms and Conditions excludes or limits our liability for fraud or fraudulent misrepresentation resulting in death or personal injury due to negligence or for any other form of liability that cannot be excluded or limited by law. For more information on the legal rights of consumers, including rights regarding digital content, please contact your local citizens’ advisory bureau or trade standards authorities.

6. Viruses, Malware, and Security

We make every reasonable effort to ensure that our website is secure and free from viruses and other malware.

• You are responsible for protecting your hardware, software, data, and other materials from viruses, malware, and other risks on the internet.
• You may not knowingly transmit viruses or other malware, or any other materials that are malicious or technologically harmful, to or via our website.
• You may not attempt to gain unauthorized access to parts of our site, the site hosting our website, or any other server, computer, or database connected to our website.
• You may not attack our website through a denial of service attack, a distributed denial of service attack, or in any other way.

Any and all breaches will be reported to the relevant law enforcement authorities, and we will fully cooperate with these authorities to disclose your identity. Your right to use our website will immediately cease in the event of such a breach.

7. Acceptable Use Policy

You may only use our website in a lawful manner. In particular:

• You must ensure that you fully comply with local, national, or international laws and/or regulations.
• You may not use our website in any way or for any purpose that is unlawful or fraudulent.
• You may not use our website to knowingly transmit, upload, or otherwise send any form of virus or other malware, or any code intended to affect computer hardware, software, or data.
• You may not use our website in any way or for any purpose to harm individuals.

We reserve the right to suspend or block your access to our website if you do not comply with the provisions of this Clause 10 or any of the other provisions in these General Terms and Conditions. In particular, we may take one or more of the following actions:

• Temporarily or permanently suspend your access to our website.
• Provide you with a written warning.
• Take legal action to recover all relevant costs as compensation for a breach on your part.
• Take further legal action against you if necessary.
• Disclose information to law enforcement authorities if necessary or if we deem it necessary.
• Any other actions that we consider reasonable and appropriate (and legal).

We hereby exclude all liability arising from actions (including but not limited to the above) that we may take in response to breaches of these General Terms and Conditions.

8. Privacy and Cookies

The use of our website is also regulated by our Cookie and Privacy Policy. These policies are incorporated into these General Terms and Conditions by reference.

Changes to these General Terms and Conditions

We may change these General Terms and Conditions at any time. If we do, the changes will be listed at the top of this page. These changes are binding as soon as you use our website for the first time after the changes have been made. We therefore recommend that you regularly review this page.

In the event of inconsistencies between the current version of the General Terms and Conditions and previous versions, the current and applicable provisions shall prevail, unless expressly stated otherwise.

Communication from Us

If we have your contact details, we may regularly send you important messages via email. These messages may contain information about, among other things, changes in services and changes to these General Terms and Conditions. For questions or complaints about communication from us (including but not limited to marketing emails), contact us atinfo@cbsbeton.com.

Data Protection

All personal data that we may use is collected, processed, and stored in accordance with the provisions of EU Regulation 2016/679 GDPR (General Data Protection Regulation) and your rights under the GDPR.

For all details regarding the collection, processing, storage, and retention of personal data, including but not limited to the purpose(s) for which personal data is used, the legal basis on which it is used, details of your rights and how to exercise them, and the sharing of personal data (where applicable), please refer to our Privacy and Cookie Policy.

Law and Jurisdiction

These General Terms and Conditions and the relationship between you and us (whether contractual or otherwise) are governed by and construed in accordance with Belgian law.

If you are a consumer, you enjoy the legally required provisions in your country of residence. If you are a consumer, all disputes, lawsuits, or claims between you and us concerning these General Terms and Conditions or the relationship between you and us (whether contractual or otherwise) are subject to Belgian law, as determined by your place of residence.

If you are a business, all disputes concerning these General Terms and Conditions, the relationship between you and us, or any other matters arising from or related to them (whether contractual or otherwise) are subject to Belgian law.